Terms and Conditions


1.1 These terms and conditions form the entire agreement between Parkes Display & Expo, 41 Hitchin Street, Biggleswade, Bedfordshire, SG18 8BE, (“the Seller”) and the Customer (“the Customer”) whose name appears on the acknowledgement of order (“the Acknowledgement of Order”) or invoice for the sale and purchase of goods or for the supply of services appearing on the Acknowledgement of Order or the invoice (“the Goods”).

1.2 No order submitted by the Customer shall be deemed to be accepted by the Seller unless and until the Acknowledgement of Order or the invoice has been issued to the Customer.

1.3 Unless otherwise agreed in writing by the Seller these terms and conditions shall supersede any earlier sets of conditions of sale appearing in a catalogue or elsewhere and shall override any terms or conditions stipulated or incorporated or referred to by the Customer whether in an Acknowledgement of Order or in the course of negotiations or at any time.

1.4 All orders for Goods shall be deemed to be an offer by the Customer to purchase Goods from the Seller pursuant to these Conditions.

1.5 Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Customers’ acceptance of these Conditions.

1.6 The Seller reserves the right to withhold further supplies in the event of any breach of any these terms and conditions or for any other reason which the Seller considers warrants such action and such action shall not give rise to any liability whatever on the part of the Seller to the Customer.

1.7 Orders are accepted by the Seller subject to availability of stock. The Seller reserves the right to deliver the goods in two or more instalments. Time of delivery shall not be of the essence of this agreement.

1.8 These terms and conditions are subject to the laws of England and Wales.

2. Payment Terms

According to the nature of the order the Seller may require payment of part or all of the purchase price in advance at the time of the order and/or at the time of delivery. The terms of payment shall be as stated on the Acknowledgement of Order or on the invoice issued to the Customer. The Seller may charge interest on outstanding monies at the rate of 2% per month on a daily basis from the date when the sum becomes due until the date of actual payment.

3. Prices

3.1 The Seller will make every reasonable effort to maintain quoted prices but reserves the right to amend any of its prices without prior notice.

3.2 Orders are accepted on condition that the Goods will be invoiced at prices ruling at the date of delivery.

3.3 The Seller reserves the right to revise the quoted price in the case of an inadvertent error in the original quotation notice of which and an explanation of which is given to the Customer before delivery.

3.4 Responsibility remains with the Customer to ascertain whether the prices in his possession are valid at the time of invoicing.

3.5 All prices exclude Value Added Tax (VAT) which will be added at the appropriate rate in respect of all goods chargeable with VAT.

3.6 The Buyer shall pay all accounts in full and not exercise any rights of set-off or counterclaim against invoices submitted by the Seller.

4. Orders and Specifications

4.1 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.

4.2 The Customer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Customer, and for giving the Seller any necessary information relating to the Goods within a sufficient time to enable the Seller to perform the contract in accordance with its terms.

4.3 If the Goods are to be manufactured or any processes are to be applied to the Goods by the Seller in accordance with a specification submitted by the Customer, the Customer shall indemnify the Seller against all loss, damages, costs and expenses awarded against or incurred by the Seller in connection with or paid or agreed to be paid by the Seller in settlement of any claim for infringement of any patent, copyright, design, trademark or other industrial or intellectual property rights of any other person which results from the Seller’s use of the Customer’s specification.

4.4 The Seller will do all that it can to meet the Customer’s Order but the Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods if the delay or failure was due to any cause beyond the Seller’s reasonable control.

4.5 The Customer shall be entirely responsible for the suitability of the design and specification of the Goods and the fitness of the Goods for the Customer’s purpose.

4.6 The Seller reserves the right in its absolute discretion to refuse to accept artwork supplied by the Customer or to refuse to commission artwork to the Customer’s specification. This right is reserved notwithstanding prior acceptance of the Order by the Seller.

4.7 The Customer shall be responsible for approving prior to the commencement of the contract a proof copy of any artwork provided under the contract. Where the Customer fails to exercise this right, the artwork provided shall be chargeable to the Customer in accordance with these terms and conditions.

4.8 The Customer shall be responsible for ensuring prior to the commencement of the contract that the proof copy of any artwork is colour matched to the Customer’s requirements. Where the Customer fails to exercise this right, the artwork provided will be chargeable to the Customer in accordance with these terms and conditions.  Please note:  Whilst we will do our best to achieve your desired colour, the base materials including the ink and paper are subject to manufacturing tolerances causing differences in shade.

4.9 Graphics that are required to be aligned are subject to a 2mm tolerance.

4.10 No order which has been accepted by the Seller may be cancelled by the Customer except with the agreement in writing of the Seller and on terms that the Customer shall indemnify the Seller in full against all loss, costs, damages, charges and expenses incurred by the Seller as a result of cancellation.

5. Copyright

Unless negotiated and agreed in writing, the copyright of general artwork, commissioned artwork and illustrations and anything else whatsoever prepared, developed or created by Parkes Display & Expo shall vest in and belong to Parkes Display & Expo.  Parkes Display & Expo may use any artwork or printing produced by itself for the purposes of promoting itself. The customer shall be responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographs, copyright text and/or any other reproducible materials prior to instructing Parkes Display & Expo to reproduce the same. The customer shall indemnify and hold Parkes Display & Expo and its agents and representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the materials by Parkes Display & Expo infringes the intellectual property or other rights of any third party, misuses the confidential information of a third party, or is illegal for whatever reason (including being defamatory or pornographic in nature).

All design, text, illustrations, graphics, photographs, diagrams, drawings, logos and the selection and arrangement thereof, and all source code and all other material content of any Website owned, controlled or operated by Parkes Display & Expo are the intellectual property of Parkes Display & Expo or its content providers and as between Parkes Display & Expo and the customer all intellectual property rights (including all copyright) arising out of or connected with such content shall belong to Parkes Display & Expo No reproduction of any part is allowed without written permission.

6. Delivery

6.1 Delivery of the Goods shall be made by the Customer collecting the Goods at the Seller’s premises at any time after the Seller has notified the Customer that the Goods are ready for collection or, if some other place for delivery is agreed by the Seller, by the Seller delivering the Goods to that place.

6.2 The Seller will make all reasonable endeavours to effect delivery of the Goods by or about the quoted delivery date but all dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods howsoever caused.

7. Risk and Property

7.1 Risk of damage to or loss of the Goods shall pass to the Customer:-

(a) In the case of Goods to be delivered at the Seller’s premises, at the time when the Seller notifies the Customer that the Goods are available for collection or

(b) In the case of Goods to be delivered otherwise than at the Seller’s premises, at the time of delivery or, if the Customer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.

7.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision on these conditions, the property in the Goods shall not pass to the Customer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other Goods agreed to be sold by the Seller to the Customer for which payment is then due.

7.3 Until such time as the property and the Goods passes to the Customer the Seller shall be entitled at any time to require the Customer to deliver up the Goods to the Seller and if the Customer fails to do so forthwith, to enter upon any premises of the Customer or any third party where the Goods are stored and repossess the Goods.

7.4 The Customer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller but if the Customer does so all monies owing by the Customer to the Seller shall forthwith become due and payable.

8. Warranties and Liability

8.1 Details of damages-with supporting images, errors &/or shortages MUST be sent in writing to Parkes Display & Expo, within 3 calendar days of receipt of goods. Delivery issue claims outside of 3 calendar days may be rejected.

8.2 If Goods which have been ordered by the Customer are not delivered then the Customer must notify the Seller within seven days after receipt of the invoice for the Goods and must confirm such notification in writing within ten days of receipt of the invoice.

8.3 If Goods in respect of which a defect is alleged are proved to be defective to the satisfaction of the Seller, then the Seller will at its option either replace such Goods free of charge or refund the price thereof.

8.4 The Seller shall be under no liability in respect of any defect in the Goods arising from any drawing, design or specification supplied by or approved by the Customer nor in respect of the fitness of the Goods for the Customer’s purpose; any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the goods without the Seller’s approval; or if the total price for the goods has not been paid by the due date for payment.

8.5 Except in respect of death or personal injury caused by the Seller’s negligence, the Seller shall not be liable to the Customer by reason of any representation (unless fraudulent) or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Customer.

8.6 The total liability of the Seller to the Customer under this clause shall in no case exceed the price of the Goods.

8.7 The Seller will not accept the return of Goods no longer required or incorrectly ordered unless.

8.7.1 The Customer has the Seller’s prior agreement to accept such return and;

8.7.2 The Goods are in their original condition and;

8.7.3 The Customer agrees to be responsible for the cost of carriage, a restocking charge and all risks up to and including delivery of the returned Goods to the Seller’s premises.

9. Used Goods

In the case of previously used Goods, it is expressly agreed that the Goods are sold as seen and without warranty and that the Seller shall be under no liability in respect of any defect in the Goods which would have been apparent on reasonable inspection prior to the delivery of the Goods to the customer whether or not such inspection has taken place.


10. Installation Of Interior Or Exterior Graphics, Signage or Fit-Out Schemes and All Other Work at Customer’s Or Third Party Premises

Where Installation is required, the Seller shall install the Goods in accordance with this clause and the Contract generally.

The Seller shall not be responsible for any delay in Installation directly or indirectly arising out of the acts or omissions of the Buyer (including any employee, agent or contractor of the Buyer) or any third party.

The Seller may charge extra to the Estimate/Quotation where Installation is delayed or complicated by the Premises not being ready, by access being significantly more difficult than advised at the time of the Estimate/ Quotation or by the requirements of clause below not being provided in such a way that the Seller’s costs increase.

In the event of the Seller incurring additional costs in carrying out work for the Buyer owing to the alteration of any exhibition Installation and/or dismantling periods or other working conditions unknown to the Seller at the date of the Estimate/Quotation or the date that the Contract was entered into, the Seller reserves the right to charge the Buyer with such additional costs.

10.1 The Customer shall:

  1. obtain all necessary licenses, consents, or approvals etc. required from any government, local authority or relevant third party and to continue to meet those requirements and maintain their approval in respect of the Installation and, if such approval or consent is amended or ends, notify the Seller immediately;
  2. provide any information the Seller may reasonably require in connection with the Buyer, the Premises, the Installation to enable the Seller to perform the Installation and inform the Seller without delay if such information changes;
  3. give the Seller access to the Premises so as it may perform the Installation and provide such assistance as may be reasonably requested promptly and without cost to the Seller. The Seller shall move any materials, and other objects obstructing or preventing Installation;
  4. ensure the Premises and any equipment provided are safe and without risk for the Seller’s employees and agents and alert the Seller to the location of any concealed pipes and wires and any other known risks and hazardous materials on the Premises which may affect the Installation;
  5. operate the Goods according to the requirements of the specification, operating instructions, user handbooks (if any) issued from time to time;
  6. be responsible for and compensate the Seller for all liabilities, claims, losses or expenses due to the Goods not being used in accordance with the specification, operating instructions, or user handbooks, or as a result of the Goods being connected to equipment/devices not supplied by the Seller;
  7. inform the Seller at once of any defect or fault in the Goods; or if they have been tampered with, damaged or stolen or if the Goods are or have been subjected to any unusual operation or environmental conditions; and
  8. ensure that the Seller’s staff and contractors have adequate welfare facilities (toilet and washing facilities).

10.2 Installations Overseas

Where the Foreign Office and Commonwealth Office advises against travel in or to the country or region in which the Installation site is located then the Seller shall be entitled to postpone the commencement of the Installation or place the Installation on immediate hold and withdraw its installers until such time as the travel advice is lifted without being deemed to be in breach of contract.

10.3 Price and Payment

  1. We will agree the price for the build, hire, delivery and construction of the site with you. In addition, you will be responsible for all expenses incurred with the delivery, assembly and disassembly of the stand, including any overnight accommodation required, and food subsidence. We will always try to agree these additional costs with you in advance, however where such costs are not agreed in advance, you will still be liable for all such reasonably incurred costs.
  2. Payment for the hire of the stand is required as follows:
  3. 50% of the total price when the order is confirmed, with the balance being no later than 30 days prior to the date of delivery. In the event of non-payment, we reserve the right to refuse to deliver the stand until full payment has been received in cleared funds.

10.4 Exhibition Stand Hire Orders

  1. Where your contract with us is for an exhibition stand, the following additional terms and conditions shall apply. Where these differ from previous terms and conditions as stated above, these specific terms will take precedence.
  2. Specification
  3. We will agree with you at the outset what your requirements are with regards to your exhibition stand. Where you are required to provide further information to us in order for us to fulfil your order (for example, supplying artwork, size, location, and other specification details), it is your responsibility to supply that to us in full and in a timely manner. As the majority of our stands are built to your specification, we will not be held liable for any losses whatsoever arising from such delay, or any errors in the information provided.
  4. What we will provide
  5. We will provide, subject to your confirmation, the hire of the exhibition stand and all agreed extras (such as coloured backdrops, flooring, screens, etc.), together with any hardware required to assemble and disassemble the stand. If we are required to hang lights, canvas or similar from the stand, this must be agreed in advance.
  6. Where requested in writing in advance, we will organise electrical connections on your behalf at your expense.
  7. What you must provide
  8. You must provide full details relating to the proposed location of the stand. This must include details of how the location can be accessed and precisely where the stand is to be assembled, to include the dimensions of the area.
  9. You must provide all required carpeting, electricity and other supplies required for your use of the stand, together with all necessary insurances and health and safety forms (forms can be provided by us if required and so requested in advance in writing).
  10. You must advise us of when the stand is required (date and time), and for how long, sufficiently in advance, and in any event no later two weeks before the required time.
  11. Delivery of the Stand
  12. We will use all reasonable endeavours to make sure that the stand is delivered as and when required, however we cannot be held liable for non-delivery in the event of a Force Majeure Event
  13. Once the stand has been assembled, you must check the stand and confirm to our representatives that it is correct. We will not be held liable for any issues arising from issues which are not raised with us at this time.
  14. Following completion of the assembly of the stand (or, if earlier, when you begin putting products on the stand) until commencement of the disassembly of the stand (or until all of your products have been removed, if later), the stand is your sole responsibility. You will be responsible for and indemnify us against any damage caused to the stand during this time, even if not caused by you or your staff, which shall be charged at the then current replacement or repair costs.
  15. Price and Payment
  16. We will agree the price for the build, hire, delivery and construction of the site with you. In addition, you will be responsible for all expenses incurred with the delivery, assembly and disassembly of the stand, including any overnight accommodation required, and food subsidence. We will always try to agree these additional costs with you in advance, however where such costs are not agreed in advance, you will still be liable for all such reasonably incurred costs.


The Company shall not be in breach of the Contract if there is any total or partial failure of performance by it of its duties and obligations under the Contract occasioned by an act of God, including but not limited to snow, fire, flood, drought, power failure, reduction in power supplied, mechanical failure, lack or shortage of materials (not being due to the wilful default of the Company), war, legislation, civil commotion, insurrection, embargo, strike, lockout, industrial dispute or any other event beyond the Company’s control.  If the Company is unable to perform its obligations under the Contract as a direct result of the effect of any of such reasons, the Company shall give notice in Writing to the Customer of such inability stating the reason in question.  The operation of the Contract shall be suspended during the period in which the reason continues.  Forthwith upon the reason ceasing to exist, the Company shall give advice in Writing to the Company to terminate the Contract and pay the Company on a quantum merit basis for Work done and materials used or other obligations incurred by the Company on the Customer’s behalf, but subject thereto shall accept delivery when available.

12. Ethical Policy

Very occasionally we are asked to undertake printing which we do not feel ‘comfortable’ about producing. We reserve the right to decline to print any item, or cancel orders on sight of copy, at our absolute discretion, without the need of explanation. We reserve the right to amend these terms and conditions without notice.